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CTI Employee Profiles

Richard Browne

President

Rich oversees all aspects of CTI's operations including sales, service, technical support, training, operations and finance. He is closely involved in all customer projects and ongoing relationships, and prides himself on being easily accessible at all times. Rich has a strong background both technically and in business. He has an engineering degree from Carnegie-Mellon University, has 25 years of business experience and has owned his own business for 15 years.

Karen Browne

Accounting/Finance Manager

With a wealth of accounting and software support experience, Karen is responsible for all accounting and finance functions. She holds an Accounting degree from the University of Denver and has passed the CPA exam. In addition to her accounting background, Karen has software support and training experience in the securities, medical/veterinary and computer industries.

Jim Cruz

Technical Support Manager and Senior AltiGen Trainer

Jim has been with CTI for over five and a half years and oversees all facets of the Technical Support Department, including, Support Trouble Tickets, troubleshooting, System Upgrades, new product testing, product evaluation and 24/7/365 customer support. In addition to being an AltiGen Certified Engineer, Jim has an extensive management background including 14 years of Retail Management, 7 years as a VP-Facilities Operations Manager and 6 years as a Facilities Operations Consultant. Jim is a member of IFMA and is MS Project certified as a Project Manager. Jim has a Marketing Degree and is an accomplished jazz and rock musician, playing with several bands throughout the Colorado Front Range. He is a single dad with two adult children, ages 26 and 25, and an avid sports fan.

Chad Pohja

Account Manager for CTI\nBusiness Development Director for Conexion One

Chad is responsible for establishing and maintaining customer relationships using his product knowledge and industry experience. Chad graduated from University of Northern Colorado with a bachelors of science in Business Administration and has experience in account management and telephony infrastructure management. Chad lives in Greeley, Colorado where he enjoys snow skiing, camping, and spending time in the outdoors.

Brent Taylor

Network Manager

As IT/VoIP Engineer, Brent oversees support for network and VoIP hardware and software applications. He manages CTI’s internal computer systems and network administration along with evaluating new product offerings. Brent is a Microsoft Certified Systems Engineer + Internet (MCSE+I) and A+ Certified technician. He has expertise in both computer hardware and software. He has been working in the IT industry since 1995. In his personal as well as his professional life he enjoys working with anything network, computer, or electronic related.

Micah Ray Chartier

Support and Sales Assistant

Micah Chartier assists in both the sales and support departments. Micah provides technical and administrative assistance to the Sales Department and as well as technical support account management. Micah was born and raised here in beautiful Fort Collins, Colorado. He spent five years in the Navy and is the father of three girls with his wife of nine years. He also enjoys cooking, micro-brewed beer, and playing board games.

Ryan Browne

Support Technician

Krista Browne

Office Manager

Krista is responsible for all of the day to day accounting, purchasing and administrative details of the corporate office. She ensures the timely and efficient handling of customer orders and assists in directing and resolving customer questions, issues and concerns. Krista has worked for CTI for 5 years assisting in most areas of the company’s operations. In her personal life she is certified as an EMT and volunteers with the local ambulance service. She also enjoys spending time skiing, camping, swimming and spending time outdoors.