CTI Communications

jimcruzEventually every server running 24/7/365 is going to be subject to a failure of some kind. On most servers, the moving parts of the chassis fail first: hard drives, power supplies, cooling fans, etc.  Any good disaster recovery plan should include the questions, What do I do? What do I need? And how do I do it?  Here are a few steps to keep in mind:

System Configuration Backup: You should be moving a backup configuration to an alternative network location. In the event of a full hard drive failure, this will provide a backup configuration to restore from. Having no backup means an estimated eight to 10-hour manual process to rebuild a standard average-sized configuration. The backup folder is found on your AltiGen Server C: drive, altibackup. I would recommend moving this backup to your network location at least once a quarter.

We also recommend having spare chassis parts on hand for your AltiGen Server. These include proper sized hard drives, chassis and processor fans, and a power supply replacement.

The highest level of disaster recovery includes Chassis Redundancy with a Full Telephony Board Array.  This will allow allow you to switch over to the second system, restore the backup configuration and get you up and running.

Another option to consider is just maintain a spare chassis.  In the event of a chassis failure, you will only have to migrate the telephony boards and restore the backup configuration and you’re back up in a short amount of time.

Review these options and explore what is the best option for you and your company.  And don’t hesitate to call us for assistance.  The better prepared you are, the least amount of downtime you will experience.

Jim Cruz oversees all facets of CTI’s Technical Support Department, including support trouble tickets, troubleshooting, system upgrades, new product testing, product evaluation and 24/7/365 customer support. In addition to being an AltiGen Certified Engineer, Jim is a member of IFMA and is MS Project certified as a Project Manager. He is also an accomplished jazz and rock musician.


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