For over a decade CTI has provided a full range of technical support to hundreds of customers throughout the U.S. remotely from our offices in Colorado. Today’s VoIP architecture allows our support team to access the system online and perform 95% of all support tasks without the need for onsite visits. This remote support model allows CTI to provide options for unlimited support contacts for an easy-to-budget price. No more surprise bills for hourly minimums or trip charges.
Remote installations, upgrades and maintenance tasks are more efficient, less costly, offer more scheduling flexibility, and allow for the involvement of our entire engineering and support team in the process.
Our remote support model also allows us to react quickly to any support request. In many cases our techs are logged onto a system while they are on the phone with a customer on the first support request. This allows us to react and resolve issues within minutes rather then hours. This model is unique in our industry and we would be happy to discuss it in more depth.
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