Software-driven internet phone systems require regular maintenance, periodic software upgrades and regular replacement of key components.
As all too many business owners have discovered, if you don’t have adequate hardware and software protection in place, the results can be costly.
That is why CTI offers CTIASSURANCE, a complete range of options offering five different levels of coverage for businesses to choose from. The applicable level of coverage generally depends on several factors:
- What is the age of the system and the software version?
- Is the customer’s software version still supported by AltiGen?
- What is the level of existing on-premise technical support?
- Is there significant risk of system downtime and need for system redundancy?
Depending on the answers to these questions, CTI offers a range of coverage and pricing options. Learn more about CTI’s remote support model and our pricing and coverage options for AltiGen, ShoreTel and Teo Unified Communication systems.