CTI Communications

Navigating the ever-changing world of unified communications and emerging technologies can be difficult. In an effort to assist with that process, we have compiled the following list of articles, blogs and video links to help guide you. If you would like more in-depth information, please contact us. We are here to help with any questions.

iconownerManagement/Operations

iconcloudCloud Computing

  • NEWIn Cloud We Trust – Can you trust the cloud for the needs of a contact center?  Can you trust the provider of a cloud-based contact center solution?

 iconucUnified Communications

  • NEW: 5 Reasons Microsoft Lync will Thrive in a Post-PC World - The close ties Lync has traditionally enjoyed with the corporate desktop and the dominant Microsoft Office productivity suite that runs on it, have left some wondering whether Microsoft Lync will continue this success in the future.
  • NEW: ShoreTel 14.2 Provides Customizable Virtualization –ShoreTel has launched ShoreTel 14.2, enabling companies to deploy a ShoreTel communications system in a virtual environment, and customize it according to their needs in a single network with a web-based management interface.

 

  • 8 Ways to Prepare Your Network for UC – Before you deploy an IP phone system or unified communications (UC) at your organization, you need to take the appropriate steps to be sure that the underlying network will deliver the performance and availability that are essential for a great user experience.
  • Taking UC Implementation From The Top – “Use Case” Needs - The starting point for UC implementation planning really has to move up from just looking at all end users who might benefit from UC flexibility, to looking at key business “use cases” and the specific types and roles of all end users involved.

 

iconmobileMobile Communications

  • Tips to encourage success of mobile workforce – By following a few steps and procedures, businesses can ensure the success of a work-from-home policy and encourage workers to be productive while operating outside of the office.
  • Unified Communications Trends: Cloud UC, Mobile UC – A recent UC Strategies survey stated that organizations are increasingly utilizing unified communications devices to lessen operational costs while simultaneously lowering response times and enhancing employee output.

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