CTI Communications

cti_square_reverse_color_100x100Navigating the ever-changing world of unified communications and emerging technologies can be difficult. In an effort to assist with that process, we have compiled the following list of articles, blogs and video links to help guide you. If you would like more in-depth information, please contact us. We are here to help with any questions.
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iconcloudCloud Computing

  • NEW: In Cloud We Trust Can you trust the cloud for the needs of a contact center?  Can you trust the provider of a cloud-based contact center solution?

 iconucUnified Communications

  • NEW: 5 Reasons Microsoft Lync will Thrive in a Post-PC World – The close ties Lync has traditionally enjoyed with the corporate desktop and the dominant Microsoft Office productivity suite that runs on it, have left some wondering whether Microsoft Lync will continue this success in the future.
  • NEW: ShoreTel 14.2 Provides Customizable VirtualizationShoreTel has launched ShoreTel 14.2, enabling companies to deploy a ShoreTel communications system in a virtual environment, and customize it according to their needs in a single network with a web-based management interface.


  • 8 Ways to Prepare Your Network for UCBefore you deploy an IP phone system or unified communications (UC) at your organization, you need to take the appropriate steps to be sure that the underlying network will deliver the performance and availability that are essential for a great user experience.
  • Taking UC Implementation From The Top – “Use Case” Needs The starting point for UC implementation planning really has to move up from just looking at all end users who might benefit from UC flexibility, to looking at key business “use cases” and the specific types and roles of all end users involved.

iconmobileMobile Communications

  • Tips to encourage success of mobile workforceBy following a few steps and procedures, businesses can ensure the success of a work-from-home policy and encourage workers to be productive while operating outside of the office.
  • Unified Communications Trends: Cloud UC, Mobile UCA recent UC Strategies survey stated that organizations are increasingly utilizing unified communications devices to lessen operational costs while simultaneously lowering response times and enhancing employee output.
  • BYOD, is it right for your organization?Bringing your own devices to work is more popular than ever and the trend will continue. The benefits are obvious to employers – employees can be more productive. But, are we overlooking the risks?

iconvoipVoice Over IP

  • VoIP – What it is, and what it isn’tOut in the general marketplace, it is interesting hear and see the different impressions that many people have of VoIP. At a detailed level, users often misunderstand how it works or what makes it different from a traditional analog phone system.

iconwpsWhite Papers

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